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Codenica software for computer monitoring, inventory and ticketing
Codenica software brings together computer monitoring, hardware and software inventory, IT audits, ticketing, Client Portal, knowledge base and communication with users. Use it as a help desk system or build a broader service desk process. The Codenica system is available in two versions: Cloud runs in Microsoft Azure, while On-Premise lets you keep data inside your company, on your own server, without connecting to Codenica servers or using the Internet (100% offline). Choose the deployment model and select the functions that fit your work.
Computer monitoring, working time and security
The Codenica application can show user activity, working time, productivity, applications in use, visited websites, file operations, data transfers, printing, clipboard activity, USB devices, security status and current hardware and software audit data. Employee computer monitoring is available in both Cloud and On-Premise versions. The place where data is stored depends on the selected deployment model. A small business owner can check how company computers are used, while a larger organization can manage workstations by department, location, monitoring profile and security policy.
Hardware, software and other asset records
Codenica software lets you keep records and carry out inventory of computer hardware, devices, software, licenses and other company assets. You can create custom asset models and inventory items from any category, not only IT. The system organizes assignments, locations, documents, change history and links to users and requests. The module works in both Cloud and On-Premise versions.
Asset records and inventory
- Keep records of hardware, devices, software and any company assets. You can register purchase documents and warranties and assign them to users or locations.
- Creating relationships between assets lets you group them into sets and keep the history of changes, handovers, returns and other actions.
- Asset records and inventory connect with requests, changes, problems and releases in the help desk and service desk system.
Help desk ticketing, asset inventory and user communication in one place
The Codenica application combines ticketing, asset management and communication with users. You can use it to support employees in your own company or to handle external clients. These functions are available in Cloud and On-Premise. Data remains in Azure or in your company infrastructure, depending on the selected deployment model.
Client Portal for clients and employees
Client Portal in the Codenica application is a module for people who use your company's support services. A client or employee can sign in through a browser, report a problem, check its status, see assigned assets and use the knowledge base. The portal can run in Cloud or as a local On-Premise installation, according to the address and access rules set in your company.
Client Portal available 24/7
- Access the knowledge base and ready-made solutions for recurring problems from a phone, tablet or computer.
- Company chat and internal messages let users stay in touch with the support team in the same system.
- Users can create requests, follow their progress and check the assets and documents assigned to them.
Knowledge base for clients, employees and the support team
The knowledge base in the Codenica system helps you share ready-made solutions with people who report problems, while giving the support team quick access to internal instructions and procedures. Users can find an answer before creating another request. The team does not have to write the same explanation from scratch each time.
Ready-made answers
Codenica software includes a knowledge base that you can share with clients and employees or keep available only to the support team. Articles can describe solutions to problems, operating instructions, procedures and answers to frequently repeated questions. The knowledge base is part of both Cloud and On-Premise, together with ticketing and Client Portal.
A simple ticketing system for clients and employees
The Codenica application brings communication with clients and employees into one system. It helps you receive requests, keep the contact history and see who is handling each matter. You can use it in Cloud or run the On-Premise system in your own infrastructure.
A modern, straightforward ticketing system
- Work from a phone, tablet or computer. Handle requests, keep asset records and check the information you need wherever you work.
- Support external clients or provide services for your own employees. The same system can be adapted to both ways of working.
- Manage company assets and requests in one application with built-in chat and messaging.
Change, problem and release management aligned with ITIL
With the Enterprise license, the Codenica system expands request handling with change, problem and release management. The team can plan changes, assess risk, analyze the causes of problems and coordinate deployments according to ITIL practices. These functions are available in Cloud and On-Premise. Decisions, assets and requests remain connected.
Change management
Plan and implement changes to processes, services and infrastructure. Decision history and risk assessment help reduce disruption to everyday work.
Problem management
Analyze recurring difficulties, find their causes and implement solutions that reduce the risk of further disruption.
Release management
Plan, test and coordinate the rollout of new services, updates and process changes without losing information the team needs.
Codenica software features from the Starter license
From the Starter license, you get a ticketing system, asset records and inventory, Client Portal, knowledge base, chat and messaging. Cloud and On-Premise are two versions of the same Codenica software. The deployment model determines where data is stored and how users connect to the system. All listed modules work in one environment, without having to connect several separate applications.
Help desk and ticketing
A configurable ticketing system for handling client or employee requests. It helps you receive requests, assign them to the right team and keep the contact history in one place.
Hardware and device inventory
Create and manage company assets, inventory hardware and software, link related assets and assign them to users and locations.
Client Portal
A separate module for clients and employees. It provides access to requests, assigned assets, knowledge base, chat and messages.
Knowledge base
Create, update and share solutions for recurring problems with clients or employees.
Company chat
Real-time conversations between the support team and clients or employees, while keeping the conversation in the system.
Messaging
An internal messaging system for contact between team members and between the team and clients or employees.
Data updated in real time
Every saved change is immediately visible on the devices users work with - phones, tablets and computers. This keeps the team working with current information, whether it uses Cloud or a local On-Premise installation.
Frequently asked questions
